HELP

HOW TO BUY

1. Choose the product and clicking the “add” button. 2. If you done with shopping, please check the “cart” and clicking the “checkout” button. 3. Please fill out the form and choosing the payment option you want. 4. Finish the order.  PAYMENTS    Payments including shipping fees are accepted via credit card or Paypal.


SHIPPING

SHIPPING METHOD    Postal package in Taiwan. EMS for the rest of the world.  SHIPPING COST    Free in Taiwan. Part of the shipping fees would be charged for the rest of the world.  TAXES    Please note that order(s) shipped outside of Taiwan may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an order may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country.  SHIPPING TIME    All orders are processed and shipped up to two working days from the date when the order was placed. The shipping time as follow : 2~4 working days to Asia, 4~7 working days to Europe and North America, 4~6 working days to Oceania and South America.


RETURNS / EXCHANGED

RETURNS    We want you to be happy with our products. Should you for any reason be unhappy with our delivered goods, you have the right to return the unused product within 7 days (with the original packaging including hangtag) after the arrival of the goods. The term begins with the receipt of the goods. We don‘t cover the shipping costs of returning your good. Unless the goods is defective or wrong product we offer to you, we will cover the shipping costs.  PROCESS TO RETURN OR EXCHANGE PRODUCT    1. Please provide the order number and the return or exchange request to shop-online@fyberforma.com2. For replacements, please contact us to cancel your original order and place a new order instead. Re-ordering would not be needed when replacing products of the same prices or when changing product sizes. 3. Send us the item in its original packaging to 3F., No.2, Ln. 7, Baojian Rd., Zhonghe Dist., New Taipei City 235, Taiwan (R.O.C.). Please keep the shipping receipt. 4. If the goods is defective or wrong product we offer to you, we will cover the back and forth freight charges. Please provide the photo of shipping receipt to shop-online@fyberforma.com5. We usually need 24 to 48 hours after the package has been delivered and can thus be subject to refund or shipping the new goods.  EXCHANGED & REFUND INFORMATION    Product replacement that entails price changes must be canceled and re-ordered accordingly. We shall provide a refund upon receiving the returned package. You will then need to place a new order on the product you desire and complete the relevant transactions. Upon receiving your returned product, it will usually take us 24 to 48 hours to check if the returned product has been used before we reimburse your payment, so do not worry when you have yet to receive refunds after your canceled order has been safely returned. You shall be notified by email for any relevant expenses. If you have any questions regarding the details provided above, feel free to contact us at any time.


TERMS

INTELLECTUAL PROPERTY RIGHTS    The content on the FYBER FORMA website including without limitation, all text, graphics, images, photos, code, multimedia files, interactive service marks and logos are owned by or licensed to STUDIO FORMA CO., LTD. and are subject to copyright and other intellectual property rights under international laws and international conventions. The content on the FYBER FORMA website is provided to You as is for Your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any purpose whatsoever without the prior written consent of STUDIO FORMA CO., LTD. or as expressly provided herein. You agree not to engage in the use, copying, or distribution of any of the content for any commercial purposes. If You download or print any content for personal use, You must retain all copyright and other proprietary notices contained thereon. You agree not to circumvent, disable or otherwise interfere with security related features of the Website or features that prevent or restrict use or copying of any content or enforce limitations on the use of the FYBER FORMA website or the content.  PAYMENTS    All payments for goods on the FYBER FORMA website are handled through PAY2GO TECHNOLOGY CORPORATION(Taipei, Taiwan)and Paypal.  PRICE CHANGES    FYBER FORMA reserves the right to modify the price of FYBER FORMA products at any time. Such notice may be provided at any time by posting the changes to the FYBER FORMA website or FYBER FORMA social networks.  MODIFICATIONS TO THE WEBSITE    FYBER FORMA reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the FYBER FORMA website (or any part thereof) with or without notice. FYBER FORMA shall not be liable to You or to any third party for any modification, suspension or discontinuance of the FYBER FORMA website.  PRICING POLICY    FYBER FORMA products are sold at limited quantities and availabilities. We have done our best to display our items as accurately as possible on the FYBER FORMA website. Please be aware, variations in style, color, size, shape and look may occur.  INDEMNIFY    By use of the FYBER FORMA website, you agree to indemnify and hold FYBER FORMA harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of service or any activity related to your account (including negligent or wrongful conduct).  FYBER FORMA IS NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS A RESULT OF ANY DEALINGS WITH ANY THIRD PARTY WEBSITE OR MERCHANT OR OPERATOR OF SUCH A THIRD PARTY WEBSITE.


PRIVACY

FYBER FORMA collects important customer information in an effort to enhance and personalize your shopping experience. This information allows us to communicate with our customers about our products, services and promotions. By visiting and using the FYBER FORMA website, you accept the practices described in this Privacy Policy.  COLLECTED INFORMATION    When you place an order, submit your account information, our website collects your personal information such as your name, e-mail address and mailing address. FYBER FORMA will use your information collected online to process and fulfill your order. Additionally, your e-mail address may be collected at various points within the FYBER FORMA website (including when you place an order with us) so that we can send you any necessary e-mail messages related to your order, such as order and shipping confirmations. In addition, we maintain a record of your purchase history, product interests, and whatever other membership details that might enable us to improve your shopping experience. Analytics such as website use and traffic patterns are also considered to help us improve the design of our website, the products we make and exclusive services we offer. We understand and recognize that we must maintain and use customer information responsibly. All payment details are collected and secured by PAY2GO TECHNOLOGY CORPORATION and Paypal, our payment provider. PAY2GO TECHNOLOGY CORPORATION and Paypal are committed partner to protecting us, our business and you as our customer. PAY2GO TECHNOLOGY CORPORATION and Paypal combines technical and physical safeguards with employee policies and procedures to protect your and our information.  COOKIES    As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the site. The FYBER FORMA website users have the option to accept or disable cookies at any time through their browsers. If you choose to disable your cookies, your user experience may be limited.  MODIFICATION OF THE PRIVACY POLICY    It is at our sole discretion that FYBER FORMA may modify this Privacy Policy to better serve our customers. Please check back often to review any new modifications that have been made.


FAQ

How do I confirm if my order has been placed successfully?
Upon completing the transaction, the system will send a notification to the email that you have provided during registration. You may also use the serial number of the purchase order (PO) and registered email account to login to the website's order querying system and check the progress of your PO.

How do I track the delivery of my purchase?
You will be notified through email for any status update of your purchase. You may also use the order querying system provided on the website to track your purchase as well. After we ship your order, we will also provide you with a set of tracking numbers as well as the website where you can track the progress of your delivery. Access this website by clicking on it, then enter the tracking number to review the current delivery status of your order.

How do I cancel my order?
To cancel your order, please directly contact us through this email address: shop-online@fyberforma.com. Please provide us with your Order Number so that we may cancel the specified order. We will initiate refunding when we receive an unused product returned in its original packaging. Your payment shall be refunded 2 days after we receive the returned product.

I wish to take a look at the actual product. Is there any retailer that offers Fyber Forma products for sale?
We constantly update our list of retailers in various countries (accessible through the RETAILER option in the Store Info section of our website). If you are unable to find a retailer in the region you desire, it means that we are still working on establishing a storefront there. We are working very hard to establish sales locations throughout the world so that people can come by and see the products for themselves.

How to wash bags and apparels made of Tyvek® materials? 
We recommend cleaning the product by wiping it with a piece of soft cloth dipped in cold water(30°C↓), soaking, or hand wash(can use laundry detergent). We do not recommend washing the product with a laundry machine. Machine washing would lead to wrinkles and lead to bleaching of colored eyes. Please take note of the following reminders: Do Not Bleach, Do Not Dry Clean, Do not Tumble Dry, and Do Not Iron.

Is there any warranties for Fyber Forma products?
We provide a 14-day free replacement for any inherent defects that are not intentionally caused. Calculations of the 14-day grace period will depend if it's purchased from a store or online. For store purchases, please refer to the date of your invoice. For online purchases, please refer to the date in which the product was delivered.

Are Fyber Forma products completely water-resistant?
Tyvek® is an extremely pure environmentally friendly water-resistant material with no post-processing waterproof coating. This is why the material could retain water-resistant capabilities after extended periods of time. However, since the product is not assembled using water-resistant strips or heat sealing, water may infiltrate the product through the seams, knitting lines, or non-waterproof zippers. We recommend protecting the product from heavy rains and avoiding aquatic sports to prevent damaging the interior materials. Please note that this product is not 100% water-resistant and should not be used during diving or other forms of water sports.

Can the apparel series be used as a form of raincoat?
Fyber Forma is marketed as a stylish apparel and should not be regarded as an active apparel with specialized outdoor functions.

Would I feel stuffy wearing this apparel? 
Yes. Our products are water-resistant and windproof, and would be very effective trapping heat within the jacket. Hence, Fyber Forma apparel is usually worn on the outside during autumn, winter, and early spring.

Is your product divided into male and female styles?
Our apparel series are Unisex and is not inclined towards any gender. Please select the one that best fits you from the standard sizes available.

Is Tyvek® vulnerable to cracking, contamination, or bleaching?
Tyvek® is composed of continuously interwoven fibers, giving it high strength and anti-tearing properties. Avoid sharp objects to prevent damage. Excessive rubbing may also result in fabric pilling. Do not expose the product to environments higher than 104 degrees. Contamination would be more obvious for products with lighter colors (such as white or light gray), but these can be cleaned by wiping. Lighter colored products would gradually change color over time. Darker colored products, on the other hand, would suffer from mild pilling as a result of excessive friction.